Booking & Membership Terms

Welcome to The Badgers Den. By booking an appointment or becoming a member, you agree to the following terms:

1. Credits & Membership Use

• 1.1 Memberships include a monthly allowance of credits, which can be used toward grooming services.
• 1.2 Credits are valid for 30 days from the date they are added to your account. Unused credits will roll over for one additional month (maximum 60 days total) before they expire.
• 1.3 Upon joining, your initial month’s credits (or full annual credit allocation for annual plans) will be released to your account immediately, allowing you to book services straight away, including appointments scheduled for future dates within your booking window.
• 1.4 Monthly memberships renew on the same calendar date each month, and credits will be added to your account at each renewal. Annual memberships renew once per year, with all annual credits applied upfront.
• 1.5 Members can purchase credit top-up bundles at discounted rates. These credits follow the same rollover, expiry and non-refundable terms as standard membership credits.
• 1.6 Membership fees purchase access to The Badgers Den membership, including the allocation of credits and associated membership benefits for the applicable membership period. Membership benefits remain available until the end of the current membership period following cancellation. Once credits have been added to your account, membership fees are non-refundable.
• 1.7 Non-members can purchase credits to use for services; however, these credits are priced at a higher rate than for members.
• 1.8 If a member uses credits to book in advance and later cancels within the policy window (see Section 3), the appropriate credit penalty still applies.
• 1.9 Credits are automatically deducted from your balance at the time of booking.

2. Booking & Appointments

• 2.1 All appointments must be booked in advance via our booking app.
• 2.2 We ask that clients arrive promptly to avoid missing or delaying their appointment. Late arrivals may result in a shortened or cancelled session at the discretion of staff. In either case, any credits used may be forfeited in accordance with our Cancellation Policy.
• 2.3 Annual members receive booking priority and can view and book up to 12 months in advance via the calendar. Monthly members receive booking priority and can view and book up to 2 months in advance. Non-members can view and book appointments up to 1 calendar month in advance.
• 2.4 Please ensure all personal contact details entered during booking are correct. Failure to do so may mean we are unable to contact you regarding your appointment, and missed appointments will still be subject to our Cancellation Policy.
• 2.5 A valid mobile number is required for all bookings.
• 2.6 Access to The Den’s lounge facilities, including pool, darts and seating, is permitted for up to one hour before or after a booked appointment.
• 2.7 Customers and members attending a booked service or treatment may bring one guest with them to enjoy The Den’s lounge facilities during this period. Guests do not need to book a service or treatment; however, any drinks consumed by the guest must be purchased separately and are not included as part of the customer’s or member’s benefits.
• 2.8 The Badgers Den reserves the right to restrict or withdraw access to lounge facilities where reasonably necessary due to capacity, private events, maintenance, health and safety, operational requirements or circumstances beyond our control.

3. Cancellations & No-Shows

• 3.1 Cancellations made more than 48 hours in advance will not incur any penalty.
• 3.2 Cancellations made within 48 hours of the appointment will result in a 50% deduction of the credit amount or value.
• 3.3 Cancellations made within 24 hours of the appointment will result in a 100% deduction of the credit amount or full-service fee.
• 3.4 No-shows will result in the full credit value being deducted or a charge equivalent to the missed service.
• 3.5 If The Badgers Den cancels your appointment, a full refund in credits will be applied to your account.
• 3.6 Where credits are refunded under these Terms and Conditions, they will be returned to the account from which they were deducted and will retain their original validity and expiry period unless otherwise stated.

4. Refunds & Service Cancellations

• 4.1 If The Badgers Den cancels your appointment, the full credit amount will be refunded to your account. Refunded credits will follow the same validity and rollover rules as your original credits.
• 4.2 If a service is stopped mid-treatment due to health or safety concerns, we may offer a partial refund in credits or rebook you for the remaining portion of the service, at our discretion. Refunded credits will follow the same validity and rollover rules as your original credits.
• 4.3 Refunds are not issued for late cancellations, no-shows, or when full disclosure of relevant medical information was not provided.
• 4.4 Membership payments, general credit purchases and credit top-up purchases are non-refundable and cannot be exchanged for cash. Where a membership is cancelled, any credits already issued to your account will remain available until their normal expiry date in accordance with these Terms and Conditions, but cannot be refunded, exchanged for cash or converted into a monetary payment.

5. Credit Usage

• 5.1 Each service is priced in credits; members and non-members can use credits toward any available service.
• 5.2 Members receive credits at a discounted rate, providing better value for regular bookings.
• 5.3 Non-members may purchase credits to access services, but at a higher cost per credit.
• 5.4 Credits are automatically deducted from your account at the time of booking.
• 5.5 Credits are valid for 30 days from the date they are added to your account. Unused credits will roll over for one additional month (maximum 60 days total) before they expire. This applies to membership credits, non-member credits, and top-up credits.
• 5.6 Vouchers must be activated within 6 months of issue and will expire 12 months after activation.
• 5.7 Credits have no cash value and cannot be exchanged for cash, refunded, transferred or sold except where required by applicable law. Credits may only be redeemed against eligible services provided by The Badgers Den and cannot be used to purchase retail items or alcoholic beverages.
• 5.8 Promotional bonus credits may have separate expiry terms, which will be clearly stated.
• 5.9 Cancellation of a membership does not alter the validity, expiry or refund status of any credits already issued. Any remaining credits will remain subject to the expiry periods set out in these Terms and Conditions.

6. Membership Payments & Renewals

• 6.1 Memberships are available on a monthly or annual basis and renew automatically unless cancelled.
• 6.2 Monthly memberships are billed on the same calendar date each month as your original join date, and new credits will be added to your account on that date. Annual memberships are billed once per year on the same date as your original join date.
• 6.3 Annual membership credits do not expire month-to-month, but any unused credits at the end of the 12-month period must be used within one additional month, or they will expire.
• 6.4 All payments are processed via the booking app using secure third-party processors (e.g. Stripe, Apple Pay and Google Pay).
• 6.5 Monthly members may upgrade to a higher tier at any time via the app. The upgrade will take effect immediately, and additional credits will be added on a pro-rata basis.
• 6.6 Monthly members may request a downgrade to a lower tier at any time. The downgrade will take effect from the start of the next billing cycle.
• 6.7 Annual memberships cannot upgrade or downgrade. You may choose a different tier at renewal.
• 6.8 Switching between monthly and annual plans can only be done at the end of your current billing period.
• 6.9 We will provide at least one month’s notice before changing membership pricing. You may cancel before the new price takes effect.
• 6.10 If payment fails, we will attempt to collect it again. If unsuccessful, your membership will be paused, and credits removed until payment is received.
• 6.11 You may cancel your membership at any time via the app. For monthly memberships, cancellation will take effect from the next billing cycle. Until then, your membership and associated benefits will remain active.
• 6.12 Cancellation prevents future membership renewals only and does not entitle you to a refund of any membership fees, credit purchases or credit top-up purchases already paid. Any appointments booked before your membership ends will remain valid and continue to receive the membership pricing and benefits applicable at the time of booking.
• 6.13 Cancellation does not entitle you to a cash refund for any credits already issued to your account. Any unused credits will remain valid until their normal expiry date in accordance with these Terms and Conditions. Cancellation does not extend or shorten the validity period of credits already issued.
• 6.14 Annual memberships are non-refundable once the first credit has been issued or any membership benefit has been used.
• 6.15 The expiry of a membership does not affect any appointments booked before the membership end date, provided sufficient credits were available and deducted at the time of booking.

7. Member Perks

• 7.1 Member benefits vary by membership tier and may include complimentary drinks during visits, priority booking, discounted credit bundles, discounted add-ons, access to members-only events, free or discounted event tickets, birthday perks and early access to new services.
• 7.2 Full details of current perks for each tier are available on our Membership Page.
• 7.3 Membership benefits are available only to the named member and may not be transferred, shared, exchanged for credits or cash, substituted or combined with any other promotion or offer unless expressly stated by The Badgers Den.

8. Gift Vouchers

• 8.1 Gift vouchers are available to purchase for use on eligible services at The Badgers Den.
• 8.2 Gift vouchers must be activated within six months of purchase.
• 8.3 Once activated, gift vouchers are valid for twelve months from the activation date.
• 8.4 Gift vouchers are non-refundable and cannot be exchanged for cash.
• 8.5 Gift vouchers may be used towards membership payments or individual treatments.
• 8.6 Gift vouchers cannot be used to purchase retail items or alcoholic beverages.
• 8.7 Lost, stolen or damaged vouchers will not be replaced.
• 8.8 Gift vouchers must be presented at the time of booking or payment.
• 8.9 Promotional or complimentary vouchers may be subject to different terms, which will be clearly communicated at the time of issue.

9. Age Restrictions

• 9.1 Certain services or treatments are strictly available to clients aged 18 years or over.
• 9.2 Clients under the age of 18 may access barbering services only when accompanied by a parent or legal guardian where required.

10. Health, Safety & Liability

• 10.1 Clients must disclose any relevant medical conditions, allergies or skin sensitivities before receiving treatment.
• 10.2 Certain treatments may require a patch test at least 48 hours before the appointment.
• 10.3 The Badgers Den accepts no liability for adverse reactions where relevant medical information has not been fully disclosed.
• 10.4 All treatments are carried out by appropriately qualified professionals; however, individual results may vary and cannot be guaranteed.
• 10.5 Clients are responsible for following all aftercare advice provided. The Badgers Den accepts no liability for adverse effects where aftercare instructions have not been followed.
• 10.6 Certain procedures may require medical questionnaires or may be refused following professional assessment where treatment is not considered appropriate.
• 10.7 Complimentary alcoholic beverages are provided at our discretion. We reserve the right to refuse alcohol or treatment where we believe a client is under the influence of alcohol or where alcohol consumption may compromise health, safety or the safe delivery of treatment.

11. Events

• 11.1 Tickets for members-only events are non-refundable except where the event is cancelled by The Badgers Den or otherwise stated. Where The Badgers Den cancels an event, any refund will be issued in the form stated for that event (for example, account credit).
• 11.2 Event tickets are non-transferable and may not be resold without the prior written consent of The Badgers Den.
• 11.3 We reserve the right to refuse entry to, or remove from, an event any person behaving in a manner that is disruptive, unsafe, abusive or otherwise inappropriate.
• 11.4 The Badgers Den accepts no liability for injuries, losses or damage sustained during events except where caused by our negligence or where liability cannot be excluded by law.
• 11.5 Certain events may require proof of age or other eligibility requirements before entry.

12. App Usage

• 12.1 The Badgers Den app is provided for booking appointments, managing memberships and processing payments.
• 12.2 We are not responsible for technical issues, outages or interruptions outside of our reasonable control.
• 12.3 You are responsible for keeping your login details secure and for all activity carried out using your account.
• 12.4 Payments are processed securely through third-party payment providers (including, but not limited to, Stripe, Apple Pay and Google Pay). We are not responsible for errors, delays or security breaches caused by those third-party providers.
• 12.5 By using the app, you agree to our Privacy Policy, which explains how your personal information is collected, stored and processed.

13. Marketing & Communications

• 13.1 We will only send marketing communications where you have provided your explicit consent (opted in) through the app or another approved method. You may withdraw your consent at any time.
• 13.2 By booking a service, purchasing credits or becoming a member, you agree to receive essential service communications relating to your bookings, membership, account and payments. These communications are necessary for the operation of your account and cannot be opted out of.

14. General

• 14.1 The Badgers Den reserves the right to amend these Terms and Conditions, services, pricing and membership benefits from time to time. Where changes materially affect your rights or obligations, reasonable notice will be provided.
• 14.2 The Badgers Den reserves the right to refuse service or terminate a membership where a customer’s conduct is considered abusive, threatening, discriminatory, inappropriate or disrespectful towards our staff, clients or business. Where we exercise this right, any membership fees paid, credit purchases, credit top-up purchases, unused credits or event tickets will be forfeited, and no cash or credit refund will be provided.
• 14.3 We shall not be liable for any failure or delay in providing services where this results from circumstances beyond our reasonable control, including but not limited to industrial action, fire, flood, natural disaster, pandemic, epidemic, severe weather, utility failure, power outage, supplier failure or government action or restrictions.
• 14.4 Where services are disrupted due to circumstances beyond our reasonable control, we will make reasonable efforts to notify affected customers and, where appropriate, rearrange appointments at the earliest available opportunity.